Frequently Asked Questions

Below are some of our most frequently asked questions.
If you don't see your question answered here, please visit our Contact Page.

Question:
Can I cancel my order?

Answer:
To cancel your order, please email us at sales@artsbymary.com.

Please include the following information in your request:

  1. Your contact phone number
  2. Your invoice number
  3. The item(s) you wish to cancel

Orders cannot be cancelled once they have shipped or have already been delivered. For additional information, please see our Return Policy.

Question:
How long does it take to process my order?

Answer:
Standard products (greeting cards, notepads, etc.): 3–5 business days.

Canvas, matted, and framed/unframed watercolor prints: Up to 14 business days.

Question:
Is everything shipped via UPS Ground?

Answer:
No. Most orders are shipped via Fedex unless another shipping method is requested. Shipments to Hawaii, Puerto Rico, Mexico, and some areas of Canada may be shipped via USPS.

Question:
What if I entered the wrong shipping address?

Answer:
Please contact us immediately if you notice an error in your shipping address. We are not responsible for delays or delivery issues resulting from incorrect shipping information provided during checkout.

Question:
Can I place my order over the phone?

Answer:
Yes! We'd be happy to assist you with a phone order. Please have the item(s) you'd like to purchase along with your email address, phone number, and payment information available.

Question:
Do Canadian shipments include duties and taxes?

Answer:
Yes. Our Canada Standard shipping option includes applicable duties, taxes, shipping, and handling charges.

Question:
How do I submit a Sales Tax Exemption?

Answer:
If your organization is exempt from sales tax, please email your completed Sales Tax Exemption Form to sales@artsbymary.com.

Question:
How do I determine which web browser I'm using?

Answer:
If our support team requests your browser information while troubleshooting an issue, most modern browsers allow you to view this information from their Help → About menu.